The two products
Summary
Growtek has two agents that can be contracted separately or together: the prospecting agent (goes out to find customers, by voice) and the support agent (answers the customers who write in). They share the CRM, the catalog, the business context and the AI key.
In detail
| Prospecting agent | Support agent | |
|---|---|---|
| What it does | Calls contact lists, probes interest and qualifies. | Answers messages, advises, files tickets and books appointments. |
| Channels | Outbound calls; WhatsApp to recover those who don't answer. | WhatsApp, Facebook Messenger, Instagram and web widget. |
| Module that enables it | Prospecting Pipeline | Conversations (and Tickets) |
| Where you work | Pipelines → Prospecting, campaigns, leads | Conversations, Tickets, Calendar |
| Providers | OpenAI or Gemini, Twilio, Retell, Meta (WhatsApp) | OpenAI or Gemini, Meta (WhatsApp, Messenger, Instagram) |
What they share:
- The workspace AI key (OpenAI or Gemini).
- The agent context (name, company, audience, brand voice).
- The catalog and the clients.
- The WhatsApp app and its webhook: each agent uses its own line (its own number).
- The monthly AI budget.