Common Meta errors
What you will achieve
Quickly find out why a Meta channel is not sending or receiving.
Step by step
- Open Settings → Channels → WhatsApp → Configure and choose the line.
- In Channel diagnostics, click Run diagnostics. It validates against Meta that the channel can actually send and receive.
- Check which check failed and follow the table.
| Failing check | What it means | What to do |
|---|---|---|
| Credential configured | The line has no WhatsApp app chosen. | Connect the credential and choose it in WhatsApp app. |
| Token valid | Meta rejects the Access Token (expired or revoked). | Generate a new token in Meta and replace the credential. |
| Token permissions | The token lacks the required permissions on the WABA. | Generate the token with WhatsApp permissions on that account. |
| Number verified | The number is not verified in Meta. | Finish verifying the number in Meta. |
| Webhook subscribed | Meta is not sending the messages to Growtek. | Check the webhook configuration. |
Other cases
- The prospection (or support) line does not appear. The corresponding agent is not enabled in the workspace.
- I can't choose a number. The other line already uses it: each line needs its own number.
- The agent stopped replying on WhatsApp. Check that Agent active on this channel is on, that there is a monthly budget and that the AI key is valid.
- Instagram does not connect. The account must be Business or creator.
- Messenger or Instagram stopped working. The Facebook connection expired: click Reconnect.
- I wrote outside the 24 h window and it charges. On WhatsApp, once that period has passed since the client's last message, whatever you send opens a paid conversation.