Common OpenAI errors
What you will achieve
Recognize why AI is not working and fix it.
Step by step
| What you see | Where | What to do |
|---|---|---|
| … key was rejected | AI connections | The key was revoked or the account has no balance. Create a new credential and choose it in AI Model. |
| … key not yet verified | AI connections | Click Test connection. |
| Budget not configured | Billing | Set the Monthly limit (USD) in Billing. |
| Monthly budget not configured | New prospection | Same as above. |
| This workspace has no AI key configured. | AI assistant | Connect the key in AI connections. |
| The assistant's monthly budget for this workspace is used up. | AI assistant | Raise the assistant's budget in Billing. |
| You need an active LLM key | Knowledge base | Connect the key; then re-index the documents. |
| The agent does not reply and there is no warning | Conversations | Check that this month's spend has not exceeded the budget: once it is exceeded, AI is blocked. |
How to verify
AI connections shows AI active in this workspace and Billing shows this month's spend within the budget.