Link the number and the voice agent

Prospecting agent

What you'll achieve

The workspace has its voice agents ready to call from the verified line.

Before you start

• The Voice (Retell credential) chosen.
• The Outbound line verified (see Verify the caller ID). When you verify it, Growtek imports it to Retell: you don't need to do it by hand.

Step by step

1. Open Settings → AI connections → Prospecting Agent → Voice agents.
2. Click Activate agents.
3. Wait for provisioning to finish.
4. Choose the voice preference: Male voice or Female voice (the one used when a campaign doesn't pick a specific agent).
5. Review Voice names and Provisioned agents.

Four agents are created in Retell: inbound and outbound, each with a male and a female voice. Re-sync syncs them again if something changed in Retell.

How to verify it worked

• Provisioned agents shows the agents.
• Test agents confirms the voice connection.
• In the assistant, Voice agents is ready (2 or more agents).

If something fails

If provisioning doesn't complete (N of 4 agents were created), retry or wait a few minutes. If the voice credential was rejected, review it in Credentials and verify again.