Handover to support

Both products

What you will achieve

The client knows how to ask for help and Growtek has the context to provide it.

Step by step

1. Confirm that the AI assistant module is active and that the team has assistant.use.
2. Show the Owner how to Request support from the assistant and how to follow up on the request in My requests (see Support channels).
3. Explain what to include in a request (see Report a problem).
4. Record what was configured: contracted products, channels, connectors and assignment rules.

How to verify

The Owner sends a test request and receives its reference (SR-…).