Settings
What this section covers
Every Settings screen: the workspace identity, the context and connections of the AI agents, the channels, tickets, the calendar, credentials, sync and billing.
How to get there
Sidebar → Settings → Settings (or user menu → Settings) ·
app.growtek.io/en/settings
Entering Settings requires the workspace.viewSettings permission, which
by default only the workspace Owner has. Without that permission, links to
Settings take you back to Home with the notice You don't have permission
to access this section. Inside Settings, each screen also requires its own
permission.
The screens are grouped like this (only the ones that apply to your workspace and your permissions appear):
| Group | Screen | Appears if… |
|---|---|---|
| General | General, Context | Always |
| AI agents | AI connections | An AI agent is enabled |
| Knowledge base | The support agent is present | |
| Channels | The support agent or the prospecting agent is present | |
| Blocked | The support agent is present and you have conversations.block | |
| Tickets | The tickets module is present | |
| Calendar | The calendar module is present | |
| Data | Credentials | You have integrations.read |
| Sync | There is a syncable module (contacts, products, services, projects or distributors) | |
| Billing | Billing | You have billing.read |
In this section
General
Identity, company and assignment categories.
Channels
WhatsApp, Messenger, Instagram, widget and Lead Ads.
Credentials
The credential vault.
AI connections
AI key, Twilio, Retell, lines and cadence.
Context
What the agent knows about the business.
Knowledge base
Documents the agent consults.
Tickets
Prefix, BCC and SLA.
Calendar
The workspace calendar.
Sync
Data with other systems.
Blocked
Blocked peers.
Billing
AI usage and budget.