Knowledge base
What it is for
This is where you upload the documents the support agent consults to reply: policies, warranties, shipping, manuals, frequently asked questions. The platform reads them, splits them into chunks and indexes them so the agent can find the answer and cite it.
How to get there
Settings → Knowledge base · app.growtek.io/en/settings/knowledge-base
It only appears if the support agent is enabled.
The screen in detail
- Folders (left): All documents, No folder, your folders (New folder; they can be nested by dragging) and the Trash.
- Indexed documents: each document with its type, its chunks and its status. Filters by type and status.
- Add: opens Add to the knowledge base.
Statuses: QUEUED, PROCESSING, READY, ERROR, UPDATING and TRUNCATED.
What you can do
Add documents
- Click Add.
- In the PDF tab, drag or choose your files and click Upload. Or in the Web page tab, paste one or more URLs (one per line), check Include internal pages of the same site if you want, and click Add.
- Optional: choose the Destination folder and a Name.
- Wait for the document to go from QUEUED / PROCESSING to READY.
Formats and limits:
- Documents: PDF, Word, PowerPoint, text, Markdown and CSV.
- Audio and video (MP3, M4A, WAV, OGG, OPUS, AAC, FLAC, MP4, WEBM, MOV): they are transcribed automatically.
- Up to 50 files per upload, 25 MB per file, 200 MB per upload and 500 documents per workspace.
- Web pages: each URL becomes a text document. With internal pages, up to 25 pages from the same site.
Without an active OpenAI or Gemini key, documents cannot be indexed. You will see You need an active LLM key with the Go to AI connections button.
Re-index, move to trash, restore
From each document's menu: Re-index or Move to trash. From the Trash: Restore or Delete permanently.
Required permissions
| Action | Permission |
|---|---|
| View documents | llmIntegration.read |
| Add | llmIntegration.create |
| Edit, move, re-index | llmIntegration.update |
| Delete | llmIntegration.delete |
FAQ
A document ended up in ERROR. Try Re-index. If it persists, check that the file is not password-protected or empty.
Do YouTube videos work? No: you upload audio or video files, or web pages.