Knowledge base
What it is for
The knowledge base is what the support agent reads to answer questions that are not in the catalog or the context: warranties, shipping, returns, policies, manuals. If a document is not here, the agent does not know it.
How to get there
Settings → Knowledge base · app.growtek.io/en/settings/knowledge-base
The full configuration (formats, folders, statuses and trash) is in Settings → Knowledge base.
What you can do
Keep it up to date
- When a policy changes, upload the new version and send the old one to the trash: the agent answers with whatever is indexed.
- If a web page changed, use Re-index in its menu.
- Check that documents are READY; those left in ERROR are not used.
What the agent answers when it finds nothing
In Context, Knowledge base section, you define the Message when it's not in the knowledge base and whether web search is allowed.
Test answers
If your workspace has Test AI (user menu), you can chat with the agent in an isolated environment and see which documents it uses. See Test the agent.
Required permissions
| Action | Permission |
|---|---|
| View the documents | llmIntegration.read |
| Add documents | llmIntegration.create |
| Edit / delete | llmIntegration.update / llmIntegration.delete |
In addition, Settings only opens with the workspace.viewSettings
permission.