Blocked contacts
What it is for
Blocking is for no longer serving a peer that is not a customer: another company's chatbot, a number that sends spam. No message from a blocked number is received or processed and the agent does not reply, so it generates no cost.
How to get there
- To block: from the conversation, in Attention → Conversations.
- To view and unblock: Settings → Blocked ·
app.growtek.io/en/settings/blocked
What you can do
Block
- Open the conversation and click Block.
- Enter the Reason (required: it helps decide later whether to unblock).
- Confirm with Block.
The block applies to the number, not the conversation: if they write again, no new thread opens.
Automatic blocks
The system also blocks on its own the automated assistants (bots) it detects. They appear in the list with the source Automatic.
Unblock
See Settings → Blocked.
Required permissions
| Action | Permission |
|---|---|
| Block and unblock | conversations.block |