Notifications
What it is for
Notifications tell you what needs your attention: a client who is viewing a quote, a lead assigned to you, a ticket with no owner, a campaign paused for lack of balance. They arrive in the app and, if you turn it on, also by email.
How to get there
- The bell in the top bar opens the Notifications panel (the number shows the unread ones).
- See full history opens the page
app.growtek.io/en/notifications.
The screen in detail
- Tabs: All, For me and Mentions.
- Categories: Quotes, Leads, Prospecting, Conversations, Tickets, Calendar and System.
- Unread: shows only unread ones.
- Mark all read (all of them) and Preferences.
- Some notifications come with direct actions: Open, View quote, Reply, Assign to me, Resume campaign, Snooze 1h and Mark read.
The history page shows the latest 50, with Mark all as read.
What you can do
Choose how we notify you
In Preferences → How to notify you:
- Also by email (off by default): bundles notifications into a single email, without bursts, with direct links to each one.
- Daily digest (off by default): an email at 8:00 with the last 24 hours, grouped by module. It only arrives if something happened.
Turn on Do not disturb
In Preferences → Do not disturb:
- Shortcuts: 1 hour, 4 hours or Until tomorrow 8:00 AM. Turn off disables it.
- Quiet hours every day, with From and To, in your local time (it can span midnight).
While it is on there are no pop-ups or emails; pending emails arrive when it ends.
Choose what to receive
In Preferences → What to receive, turn off the alerts you don't need, separately for App and Email. It applies to new notifications.
| Category | Alerts |
|---|---|
| Quotes | A client is viewing a quote · A client finished the video · A client decided on a quote · A client commented on a quote · Quote about to expire · Hot quote (AI) |
| Leads | A lead was assigned to you · A lead changed pipeline |
| Prospecting | A prospecting campaign moved stage · Hot lead in a campaign · Prospecting campaign paused · Quotes generated by AI |
| Conversations | New conversation messages · Conversation handed to another agent |
| Tickets | A ticket was assigned to you · Ticket with no owner · A ticket was reassigned to you |
| Calendar | Appointment scheduled |
| System | Low provider balance (Retell, Twilio) · One of your contacts was deleted · Support replies from Growtek |
"A client is viewing a quote" is a live alert: it never arrives by email.
Frequently asked questions
I muted an alert and I still get some. Muting applies to new notifications; the ones already there stay in the history.
What time does the daily digest arrive? At 8:00 in your time zone. If at that time you have Do not disturb on, it arrives when it ends (before noon).