Balance alerts
What it is for
The agent's calls consume balance from Retell (the voice) and Twilio (the telephony). If either runs out of credit, calls fail. The platform checks the balance on its own and warns you before that happens.
How to get there
Settings → Credentials → Provider status card ·
app.growtek.io/en/settings/credentials
The screen in detail
The Provider status card shows, for Retell and Twilio:
| Status | What it means |
|---|---|
| Funded | All good. |
| Low balance | Twilio: less than USD 20, or enough for less than 3 days at the current pace. |
| Out of credit | Twilio: balance at 0 or negative. Retell: the last call failed due to lack of credit. |
| No data | No information yet. |
- Twilio shows the actual balance and how many days it will last.
- Retell does not expose its balance via API: its status is calculated from the last credit error and an estimated spend over the last 30 days.
- Top up takes you to the provider's billing page.
- The status is checked automatically every 30 minutes. The thresholds cannot be configured from the workspace.
What happens when the balance runs out
- Banner at the top of the app: Low balance on … or … out of credit, with the View provider status button. It also appears at the bottom of the sidebar and in the new prospection wizard.
- Notification to the workspace's Owner and Admin users every time the status changes to low or out of credit.
- Campaign paused: if Retell runs out of credit, the prospecting campaign pauses on its own (Paused · no credit). Owner, Admin and whoever created the campaign are notified.
What you can do
Resume after topping up
- Top up the balance with the provider (Top up).
- Open Pipelines → Prospecting → Prospections and the paused campaign.
- Click Resume. Pending contacts are called when it resumes.
Resuming is always manual. You can also use Resume campaign from the notification.
Receive or mute the alert
Open the bell → Preferences and use Low provider balance (Retell, Twilio) in What to receive.
Required permissions
| Action | Permission |
|---|---|
| View the Provider status card | integrations.read |
| Resume the campaign | prospect.update |