Limits and quotas
Summary
Growtek's own limits, in one table. Each provider's limits (Meta, OpenAI, Twilio, Retell) depend on the client's account with that provider.
Reference table
| What | Limit |
|---|---|
| Import file | CSV, XLS or XLSX, up to 10 MB |
| Export | Up to 10,000 rows |
| A product's gallery via import | Up to 10 images (15 MB each) and 5 videos (100 MB each) |
| Image / video when creating a product | 5 MB / 50 MB |
| Bulk actions on contacts | Up to 100 per action |
| Tags or lists per cell (import) | Up to 50 |
| Knowledge base | 50 files per upload, 25 MB per file, 200 MB per upload, 500 documents per workspace |
| Internal pages of a website (knowledge base) | Up to 25 |
| Attachments on a support request | 10 files per message, 25 MB each |
| Reopening a support request | Up to 14 days after it is resolved |
| Questions to the assistant | 30 per user per day (configurable) |
| Profile photo | JPG, PNG or WebP, up to 2 MB |
| Invitation link | 7 days |
| Password change link | 15 minutes |
| Sign-out due to inactivity | 15 minutes |
| Quote password | At least 4 characters |
| Quote template validity | From 1 to 365 days |
| Ticket SLA | From 1 to 720 hours per priority |
| Call cadence | Hours 0–23 · 1 to 20 attempts · retry from 1 to 10,080 minutes |
| Retell and Twilio balance check | Every 30 minutes |
| Low balance (Twilio) | Less than USD 20 or less than 3 days of usage |
| Automatic sync | Once a day (08:00 UTC) |
Notes
- Without a monthly budget for AI, AI features stay blocked; once it is exceeded, usage is blocked. See Billing.
- WhatsApp requires an approved template to message a contact outside the 24-hour window since their last message.