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Support channels

Summary​

There are two ways, both inside the app, in the AI assistant tab on the right edge:

  1. Ask the Ask Growtek assistant: it answers instantly how to do something, what you still need to set up or how your data is doing.
  2. Request support from the Growtek team, when a person is needed: a platform error, an implementation question, a billing matter or a change only Growtek can make (enabling a module, adjusting a role's permissions, assigning the Owner).

In detail​

Request support​

  1. Open the assistant with the AI assistant tab on the right edge.
  2. Click Request support (below the chat or in the My requests tab).
  3. Choose the Request type: Implementation, Platform error, How-to question, Billing or Other.
  4. Write the Subject and the Details: what you were trying to do, what happened and on which screen.
  5. If you want, in Evidence click Attach files, drag files in or paste a screenshot with Ctrl/⌘+V.
  6. Click Send request.

How to verify: the reference (SR-…) appears and the request shows up in My requests → Open.

Follow the request​

  • When Growtek replies or changes the status, you get a notification (Support replies from Growtek) and the assistant tab marks the unread replies.
  • Open the request in My requests to read the reply and answer with Send.
  • Statuses: Open, In progress, Resolved and Closed.
  • Resolved or closed requests go to History. If the problem comes back, you can Reopen request for 14 days; after that, create a new one.
  • Only you see your requests. The Growtek team handles them from its inbox.

What you need​

  • The AI assistant module active in the workspace.
  • The assistant.use permission (all internal roles have it by default).
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